FAQ — NammaPe Loyalty Rewards Platform

Question 1

What is NammaPe?

Accepted Answer

NammaPe is a local commerce and loyalty rewards platform built for Bharat. It helps neighbourhood shop owners — from kirana stores to salons — offer cashback and reward points to their customers, just like big retail chains do. Customers earn rewards every time they shop at participating local stores.

Question 2

How is NammaPe different from Paytm or PhonePe?

Accepted Answer

Paytm and PhonePe are payment apps. NammaPe is a loyalty rewards platform that works on top of any payment method. While those apps process transactions, NammaPe helps local merchants build a loyal customer base by rewarding repeat visits — something large payment apps don't offer for neighbourhood stores.

Question 3

Is NammaPe available across India?

Accepted Answer

Yes, NammaPe is available for merchants and customers across India. We support merchants in Tier 1, Tier 2, and Tier 3 cities, with a special focus on empowering neighbourhood businesses in every corner of Bharat.

Question 4

What does 'Namma' mean?

Accepted Answer

'Namma' means 'our' in Kannada and several other South Indian languages. NammaPe stands for 'Our Pay' — a platform built for and by the people of Bharat, celebrating the spirit of local commerce.

Question 5

How do I sign up as a merchant on NammaPe?

Accepted Answer

Signing up is simple and free. Visit our For Merchants page, fill in your shop details — name, city, and category — and our team will get in touch within 24 hours to complete your onboarding. No technical knowledge required.

Question 6

What types of businesses can use NammaPe?

Accepted Answer

NammaPe works for all kinds of local businesses — kirana stores, grocery shops, pharmacies, salons, restaurants, clothing boutiques, electronics shops, and more. If you have repeat customers, NammaPe can help you reward and retain them.

Question 7

How much does NammaPe cost for merchants?

Accepted Answer

NammaPe offers a free Starter plan for small shops. Our Growth plan is ₹499/month and our Pro plan is ₹999/month, each with additional features like advanced analytics, priority support, and higher transaction limits. You can start free and upgrade as your business grows.

Question 8

Do my customers need to download an app to earn rewards?

Accepted Answer

No app download is required for customers to earn rewards at your store. Customers can earn and redeem points via a simple QR code scan or by sharing their mobile number at checkout. The NammaPe customer app is optional and provides a richer experience.

Question 9

How does the merchant rewards program work?

Accepted Answer

As a NammaPe merchant, you set the reward rate — for example, 1 point per ₹10 spent. Customers accumulate points across visits and redeem them for discounts at your store. You get a dashboard to track transactions, top customers, and redemption activity in real time.

Question 10

Is NammaPe compatible with UPI payments?

Accepted Answer

Yes, NammaPe integrates seamlessly with UPI. Customers can pay via any UPI app — Google Pay, PhonePe, Paytm, or BHIM — and still earn loyalty points on their purchase. NammaPe works alongside your existing payment setup, not instead of it.

Question 11

How do I earn cashback and rewards at local shops?

Accepted Answer

Simply shop at any NammaPe-enabled store near you. At checkout, scan the merchant's NammaPe QR code or give your registered mobile number. Points are credited to your account instantly and can be redeemed on your next visit.

Question 12

How do I redeem my reward points?

Accepted Answer

You can redeem your accumulated reward points at any participating NammaPe store. At checkout, inform the merchant you'd like to redeem points, and the equivalent discount is applied to your bill. You can check your points balance anytime in the NammaPe app.

Question 13

Do reward points expire?

Accepted Answer

Reward points are valid for 12 months from the date they are earned. We recommend redeeming them regularly to make the most of your savings. You'll receive a reminder notification before your points are about to expire.

Question 14

Is the NammaPe customer app free to download?

Accepted Answer

Yes, the NammaPe app is completely free to download and use for customers. It is available on Android and iOS. You can discover nearby NammaPe stores, track your points balance, and get exclusive offers — all at no cost.

Question 15

Is my payment and personal data safe with NammaPe?

Accepted Answer

Absolutely. NammaPe uses bank-grade encryption to protect all transaction data and personal information. We are compliant with RBI guidelines and do not store sensitive payment credentials. Your data is never sold to third parties.

Question 16

What payment methods does NammaPe support?

Accepted Answer

NammaPe supports all major payment methods including UPI, debit cards, credit cards, and cash. The loyalty rewards system works regardless of how the customer pays, so merchants can offer rewards across every transaction type.

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